Once we get to connect….
Whatever construction adventure someone goes on, even just getting a simple repair made, starts with the first step of reaching out to someone (and at times please, please, anyone) who might be able to help.
If it was from an ad you saw, an article you read, a reference from a neighbor, or you saw one of our service vehicles on the road or in your neighborhood, you have now reached out by calling, texting, or emailing us at Colts Simple Stuff. Once we get back in touch with you, we do like to follow the following protocol before just giving you an estimated price and showing up at your home to work.
We will schedule a time to meet in person.
This is done for a few reasons. We want to take a good look at what needs to be done to give us the best information when it comes to our pricing and proposal for you. We want to make sure we can reach as many agreements on the work to be done, the time frames, and the details the job may entail. This reduces the risk of having unmet or unforeseen expectations by either of us. We also want to make sure we are a good fit for both the job itself and the clients we are working with. We are in your home or working with a loved one in their home. It should not always be whoever is the cheapest and whoever can get it done the fastest situation. We feel you want to know the people coming into your home and working in your personal space and feel comfortable with them.
We prepare a proposal and bid estimate.
At the end of our in-person appointment, we will give you a time frame of when we will have a proposal sent over for review. This is normally done by email and will have the proper disclosures and line items for the estimated materials and labor costs, time frames, and other important elements related to your project. We can make other adjustments or changes if requested by the client at this time.
Approve the proposal and sign the acceptance page.
You approve the bid/proposal and return the e-document with signature or we receive an image copy of the signed letter of acceptance.
We will schedule dates with you to begin working on your project.
The scheduling for your project can vary based on the time frame for the work involved, and what other projects are already active or scheduled. We do talk about time frames for the work you are requesting from the first contact we make and through the entire process. We do not want to promise a start date we cannot keep just to get your business.